Out of Stock or Discontinued Items

** Please Note: If the frame you ordered is on backorder, we will automatically upgrade your frame to a higher quality frame of similar color. ** 

Fine Art Limited Edition Pricing & Availability Policy

Our website offers many fine works of art, including originals and fine art limited editions. Depending on demand, Fine Art Products can become "Sold Out at Publisher" without notice and in such cases the only way to secure that item is to purchase it on the Secondary Market. On certain fine art works shown on this site, we rely on inventory information supplied by other publishers.

This website shows the recommended retail price given by such publishers and the availability they indicate at the last time this website was updated. We verify each order at the time of purchase. Rarely, an availability or price change may have occurred. We will notify you immediately of such a circumstance. However, we are not bound to deliver such a product or service at what has become an inaccurately advertised price.

If we can attain the Sold Out at Publisher work, you will have the option of continuing your purchase at the new quoted price. If we cannot fulfill your order or if you choose to cancel your order due to a price increase, you will receive a full refund of any payment previously collected on your order.

Original Art and Other Special Orders

We are pleased to work with you on securing original works and limited edition works of art from the Secondary Market. We have a half-century of experience in this marketplace. Often, these items are secured from third parties and private owners. We are experts in vetting the authenticity and quality of such items. We will do our best to allow you to enjoy a window of opportunity to confirm your satisfaction with such an item, but because of the nature of such a transaction, our 30-Day return window will not apply.

Copyright

All artists represented on this website are the express owner of their copyrights. No form of reproduction, display or usage of imagery other than on this website is allowed without the express written permission of Havenlight and the artist. 

If you have any questions with any of our shipping or return policies, or desire to license imagery found on this website, please Contact Us

We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services. We will not sell or rent your personally identifiable information to anyone. If you have questions or concerns regarding this statement, you should first contact us. 

WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy covers our use of personal information that we collect when you are on the web site, and when you use our site services. This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. 

INFORMATION COLLECTION
The information collected and used. Our site is the sole owner of the information collected. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. We collect information from our users at several different areas on our site. Registration is an option on this website. When you do, you may receive information regarding new features, services and special offers we think you'll find valuable.  Registered users are required to provide their name, email address, zip code, phone number and a password of 5-16 characters in length. This information is necessary in order for us to contact users about services on our site for which they have expressed interest and so that you may later login to our site to check your order status and account history. Our order forms request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. This information is used for billing purposes to verify that the customer and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is collected from a secure web page and encrypted for our customers' protection. It is not sold to anyone else under any circumstances. We may disclose this information to your credit card issuing bank if a fraudulent order is being investigated or disputed by you.

We allow third-party companies to collect certain information when you visit our web site. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at www.aboutads.info and Networking Advertising Initiative at www.networkadvertising.org/choices.

COOKIES
Cookies are data stored on the end-user's hard drive with information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible to us only and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and web site selections from one page request to the next, and maintain session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while visiting our site. If a user rejects the cookie, they may still browse our site. However, the user experience will be greatly curtailed. In addition, the user will be unable to log in or make a purchase. Cookies also enable us to track and target the interests of our users to enhance users' experience and display products that relate directly to individual user preferences. Some of our business partners and/or advertisers may also use cookies on our site. We have no access to or control over these cookies.

LOG FILES
We use IP addresses to analyze trends, administer the site, track users' movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites. IP addresses may be used in fraudulent charge investigations.

SHARING
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.

LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

LINKS
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

E-MAIL
If a user wishes to subscribe to our emails we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, please send an email to our customer service group with your request and the e-mail address you used to create your account.

MOBILE TEXT (SMS) 

The HAVENLIGHT mobile service, operated by HAVENLIGHT, requires your agreement to these Mobile Terms. We may alter or terminate the Service without notice. By opting into our SMS service, you consent to receive recurring messages, including service updates and promotional offers. Participation is voluntary, and your consent isn't mandatory for purchases. While the Service is free, you're responsible for text messaging fees from your provider. You can opt out anytime by texting STOP to +1 (866) 377-2610 or clicking the unsubscribe link. For assistance, text HELP or email customerservice@havenlight.com. We may change our contact details without notice, and you acknowledge we're not liable for any missed communications. Wireless carriers aren't responsible for message delays. You agree to provide a valid mobile number and understand we're not liable for message delivery failures. For privacy information, refer to our Privacy Notice.

SECURITY
Your account information is password-protected for your privacy and security. We use industry-standard SSL-encryption to protect data transmissions in certain areas such as our shopping-cart and account pages.

We also do everything in our power to protect user data offline. All sensitive information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a Customer Service representative) are required to sign non-disclosure agreements before being granted access to personally identifiable information, and are required to lock their station when they leave their station.

All employees are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a locked and secure environment. If you have any questions about the security at our website, please contact us.

CORRECTING AND UPDATING PERSONAL INFORMATION
You can add new information and update credit cards on your account page of our site. You can also modify your login information and opt out of newsletter delivery.

Opt-out Instructions

Users who no longer wish to receive our electronic newsletter or promotional materials from our partners may opt-out of receiving these communications by changing the settings in your account page. Users who no longer wish to receive catalogs and other special announcements via mail can send a letter to us at Customer Service. It may take up to ten days (10) days for your opt-out choices to be fully effective for electronic or e-mail messages and up to ninety days (90) for physical catalogs. Our systems require time to update we reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email.

FAIR CREDIT BILLING ACT
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you feel that your inquiry has not been satisfactorily addressed, you should contact TRUSTe, an independent privacy organization.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If your order has a time sensitivity that requires expedited shipping, please Contact Us so that we can confirm our ability to meet your time requirements.

Many of the items on our site are custom made or built to order, especially framed items. A shipping time requested as "2-Day Priority Mail" refers to the shipment time once the item has shipped and does not include any assembly window. We pride ourselves on our efficient and timely system, but the complexity of an order will impact delivery. Orders to Hawaii may take 3-4 weeks to arrive via USPS. If you need your order sooner, please reach out to customerservice@havenlight.com. 

Shipping Charges

We use real-time shipping on this site. The shipping charge on your order is determined at order placement using UPS and USPS shipping rate calculators. If you feel that the shipping charges are incorrect, please Contact Us and let us know of your situation. A real person (not a calculator) will respond during business hours and resolve your issue prior to shipment.

If you have already received your order but still have a question on the shipping charges, please Contact Us and we will investigate to resolve your issue. At times, especially with international shipments or shipments to Alaska or Hawaii, the actual shipping charge can be more than the quote received from the shipping calculator. If we find that the actual shipping charge is higher than the quote, we will call to make sure that you are aware of and agree to any higher charge before we ship to you. In such an instance, you may decide to cancel your order. If you do, any fees previously collected in regard to such an order will be returned promptly. We apologize in advance for any inconvenience this may cause.

Taxes on International Orders

Some countries will charge import taxes on your shipment (Canada, England, etc...). Such taxes are not calculated in your order and we do not cover them if or when they are incurred. Please be aware of the taxes your country may charge and anticipate them.

We have a 30-day return policy on all in-stock items. Certain works of Art, such as Large Art, Originals, Special Framing Orders, and Commissions for example, are made to order and are excluded from being returned. Refunds are refunded to the credit card used to make the original purchase within thirty days of refund approval. Purchases made with another payment method are refunded via check.

**Please Note: If the frame you ordered is on backorder, we will automatically upgrade your frame to a higher quality frame of similar color.** 

All returns must be authorized by our Customer Service Department.  As a courtesy, a return label can be sent to the email address on your order, with the cost of the return deducted from the refundable amount.  Original shipping and handling charges are non-refundable. 

There will be 15% re-stocking fee applied to all returns.

If you wish to make a return please visit our return portal here.

With any questions, please contact Customer Service at (800) 366-2781 email Customerservice@havenlight.com