Return Policy

Return Policy 

** Please Note: If the frame you ordered is on backorder, we will automatically upgrade your frame to a higher quality frame of similar color. ** 

We have a 30-day return policy on all in-stock items. Certain works of Art, such as Temple Pictures, Large Art, Originals, Special Framing Orders, and Commissions for example, are made to order and are excluded from returns. Refunds are refunded to the credit card used to make the original purchase within thirty days of refund approval. Purchases made with another payment method are refunded via check.

All returns must be authorized by our Customer Service Department.  As a courtesy, a return label can be sent to the email address on your order, with the cost of the return deducted from the refundable amount.  Original shipping and handling charges are non-refundable. 

There will be 15% re-stocking fee applied to all returns.

If you wish to make a return, please contact Customer Service at (800) 366-2781 email Customerservice@havenlight.com